Sir Gordon Bennett believes that our great British manufacturers do what they do best and that is make products that you will cherish and want in your lives. So, unlike many other online retailers of crafted goods we don’t make manufacturers ship to you, we do that and let them concentrate on what they do best. Sometimes though the British made goods and gifts are fulfilled from the original manufacturer. This is due to either the size, weight or cost of the product. But if there is any problems with your delivery we are always here to help and will try and resolve any dispute in quick time. Just email firstname.lastname@example.org
At Sir Gordon Bennett we have tried to keep shipping as simple and as affordable as possible. And any saving that we make through scale or deal we will pass it on to you. If you become a 'Friend of Sir Gordon' then you will automatically have free shipping, although there is a certain minimum spend in some regions of of the world to qualify for free delivery. To become a Friend of Sir Gordon simply sign up to Gordon'sBUGLE. You can do so via one of our pop-ups, by registering via the registration page, or by completing a purchase using one of our relevant special offer codes.
The chart at the top of the page explains all of our shipping costs. We do our upmost to to deliver within these time-frames with our fulfilment partners but at times deliveries can take a little longer. We can not take responsibility for late delivers that are out of our control.
If you do become a friend of Sir Gordon, fair usage of free delivery is required. We would kindly ask you to treat us like any other friend and to try and keep your orders over 30GBP otherwise it makes it hard to actually offer free delivery. We hope you understand.
We are proud to be able to ship goods to worldwide, including to the EU, USA, Canada, Australia, Japan, South Korea, China, India, UAE, and Saudi Arabia. We also offer a free delivery option to these territories to anyone who is a Friend of Sir Gordon but certain a certain minimum spend is required to qualify for these regions.
If you would like us to send to territories outside those listed then we'd really love to hear from you and will endeavour to make some bespoke arrangements. Send us an email to email@example.com with a few details, we'll get back to you as soon as we can.
For your protection, goods will remain the property of Sir Gordon Bennett until they have been delivered and signed for.
TAXES AND DUTIES
With regards to export outside of the EU, all of our goods are supplied Delivery Duties Un-Paid, so should you purchase from us and if you live outside of the UK or EU you will be liable to pay any local taxes, duties or fees at customs.
We know that you will fall in love with your order but if for some unforeseen reason you need to return you order we have set out our returns policy below.
If you want to return an order you must write to us within 7 working days after receiving the order, this of course includes sending an email preferably to firstname.lastname@example.org or carrier pigeon.
The order must be returned to us within 28 working days of receipt of the order and the items must be in the same condition in which you received them, goods must not be used, all tags still attached and box in tact and in the same condition in which you received them. This is the same for UK and International returns.
Products that have been damaged in transit to you will of course be replaced and the cost of returning to us also refunded.
We will refund any returned items in full, including the cost of delivery to the customer, as long as they are returned as above and are not sale items (i.e. those items with a reduced price).
Excluded items - those for which returns are not accepted - include beauty products, underwear and ‘personal’ clothing, jewellery, and wind instruments (whistles and harmonicas).
Sale items can only be returned for a credit note, a monetary refund is not available.
The cost of returning an item to us is your responsibility and is non-refundable (unless in the case of any errors on our part, a faulty item or item damaged item in transit whilst still under our ownership for which we will provide to you a pre-paid label, just ask) and we recommend you use registered delivery and keep a receipt as we cannot accept responsibility for orders lost or damaged in transit by a third party and so you will be liable for any damage or loss.
The above does not affect statutory rights.
Please send returns to:
Unit 3b2 Herbery Courtyard
Blackminster Business Park
For our legal terms on returns please see our Terms & Conditions.