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PrivacyPolicy

Privacy policies. Now there’s something that you can’t really get excited about reading. (Well done for making it this far by the way, that’s a good effort already). Herein lies the legal details of our approach to and promises regarding the safety of your personal data, but, to save you some time and prevent any confusion, first we will outline the main points to make it more simple and less confusing. Gordon Bennett, ain't that refreshing.

THE ‘TL;DR’ VERSION

Firstly, it goes without saying that your privacy is of the utmost importance to us, Sir Gordon Bennett, and we will ensure that your experience with us is totally secure and always transparent.

We will not give your details to third parties or interested others for their marketing purposes unless you request us to do so. We will not use your details to bombard you with spam. We will not do creepy snooping. Instead we will use your order information to ensure your order arrives in the right place and you know it is on its way. From your visits to our website we will use cookies to provide you with relevant and useful adverts from time to time based on your interests. And if you supply your email to us and request to be kept updated we will send you Sir Gordon’s Bugle which provides insight into the wonderful quirks of British life and share with you more beautifully designed and manufactured British goods.

In most circumstances we try to ensure your data will not leave these fair Isles, let alone the EU - our web servers run by CloudCommercePro are in Glasgow and Lancaster, we've chosen them because they are a British company who will protect your sensitive data with regards to your orders with us.

For an added layer of protection for www.sirgordonbennett.com and our customers we employ a Content Delivery Network (CDN) for our site. This simply means a cached version of our site is available on multiple servers around the world enabling you to reach us quicker from wherever you are and preventing people from attempting to access sensitive data on our servers. They do not store or process any of your sensitive data related to purchases on www.sirgordonbennett.com, but they will monitor access to our site including details about your IP address, your browser and your device. We use a company called Cloudflare for our CDN.

With regards to email communications your data may leave the EU in this circumstance. Our marketing emails are managed by MailChimp* which has servers in the US and for our customer services we use Google’s G Suite which has data centres in a few different countries. They are bound by the same GDPR rules as we are ensuring they respect your data as we do.

We will use cookies for adverts and should you wish you can update your preferences and control what you see via Google Ads.

To help us better understand how visitors use our site, to see what's popular and what isn't, we use Hotjar. We don't collect any personally identifying information using it.

When making a purchase you will pay via SagePay and Lloyds Bank Cardnet or AMEX. It goes without saying that the transactions have the highest level of security and are PCI DSS compliant. We don’t store any of your card details, however your order will appear in our accounting software Xero* so we can pay our dues to HMRC.

If you have any questions we will of course be very happy to help in any way we can, including confirming all of the information you have given to us relating to your mailing preferences and orders. Just contact us at hello@sirgordonbennett.com. And here follows the full details of the Privacy Policy which we have saved you the trouble of reading in its entirety.

*We worked hard to find a fully fledged British finance package which was compatible with WooCommerce to no avail. And a workable solution for our emarketing balancing cost, usability and functionality was also fruitless despite our endeavours. We understand that there are other options in the UK and we want to use them. If you have working knowledge of one or you are a company offering British solutions that can help us please get in touch with Dan at dan@sirgordonbennett.com with your recommendations.

OUR FULL PRIVACY POLICY

It is Sir Gordon Bennett Ltd’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to www.sirgordonbennett.com (hereinafter, "us", "we", or "www.sirgordonbennett.com"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms & Conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

WEBSITE VISITORS

When someone visits www.sirgordonbennett.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

We use Hotjar in order to better understand how visitors use www.sirgordonbennett.com. Hotjar is a technology service that helps us better understand our visitor experience (e.g. how much time you spend on which pages, which links you choose to click, what visitors do and don’t like, etc.). We do this to ensure your experience is continually improving and we do that through user feedback. Hotjar uses cookies and other technologies to collect data on our visitors’ behaviour and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

For an added layer of protection for www.sirgordonbennett.com and our customers we employ a Content Delivery Network (CDN) for our site. This simply means a cached version of our site is available on multiple servers around the world enabling you to reach us quicker from wherever you are and preventing people from attempting to access sensitive data on our servers. They do not store or process any of your sensitive data related to purchases on www.sirgordonbennett.com, but they will monitor access to our site including details about your IP address, your browser and your device. We use a company called Cloudflare for our CDN.

GORDON’S BUGLE

We use a third party provider, MailChimp, to deliver Gordon’s Bugle and our marketing emails. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see MailChimp's privacy notice.

GATHERING OF PERSONALLY-IDENTIFYING INFORMATION

Certain visitors to Sir Gordon Bennett Ltd’s websites choose to interact with us in ways that require us to gather personally-identifying information. The amount and type of information that Sir Gordon Bennett Ltd gathers depends on the nature of the interaction. For example, we ask visitors who sign up for Gordon’s Bugle at www.sirgordonbennett.com to provide a username and email address.

SECURITY

The security of your personal data is protected by SSL encryption on our web servers (provided by Cloud Commerce Pro) and our marketing email servers (provided by MailChimp). Our Gateway services (provided by SagePay) are PCI DSS Certified and provide the utmost level of payment security as is our merchant bank services provided by Lloyds Bank Cardnet and AMEX.

PEOPLE WHO EMAIL US

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit..

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Google provide G Suite for our customer services emails.

LINKS TO EXTERNAL SITES

Our Service may contain links to external sites associated with brands we stock and other content that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and Terms and Conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

WE USE GOOGLE ADWORDS FOR REMARKETING

www.sirgordonbennett.com uses remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you using the Google Ads Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

PROTECTION OF CERTAIN PERSONALLY-IDENTIFYING INFORMATION

Sir Gordon Bennett Ltd discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on Sir Gordon Bennett Ltd’s behalf or to provide services available at Sir Gordon Bennett Ltd’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using Sir Gordon Bennett Ltd’s website, you consent to the transfer of such information to them. Sir Gordon Bennett Ltd will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, Sir Gordon Bennett Ltd discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Sir Gordon Bennett Ltd believes in good faith that disclosure is reasonably necessary to protect the property or rights of Sir Gordon Bennett Ltd, third parties or the public at large. If you are a registered user of www.sirgordonbennett.com and have supplied your email address, Sir Gordon Bennett Ltd may send you emails if you have requested us to do so.

AGGREGATED STATISTICS

Sir Gordon Bennett Ltd may collect statistics about the behaviour of visitors to its website. We may display this information publicly or provide it to others. However, we will not disclose your personally-identifying information.

COOKIES

To enrich and perfect your online experience, Sir Gordon Bennett Ltd uses "Cookies", similar technologies and services provided by others to display personalised content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Sir Gordon Bennett Ltd uses cookies to help Sir Gordon Bennett Ltd identify and track visitors, their usage of www.sirgordonbennett.com, and their website access preferences. www.sirgordonbennett.com visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Sir Gordon Bennett Ltd’s websites, with the drawback that certain features of Sir Gordon Bennett Ltd’s websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Sir Gordon Bennett Ltd's use of cookies.

ORDER FULFILMENT

Those who engage in transactions with Sir Gordon Bennett Ltd – by purchasing our services or products - are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Sir Gordon Bennett Ltd collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with Sir Gordon Bennett Ltd. We do not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

PRIVACY POLICY CHANGES

Although most changes are likely to be minor, Sir Gordon Bennett Ltd may change its Privacy Policy from time to time, and in Sir Gordon Bennett Ltd’s sole discretion.We encourage visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

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